FAQ

The Service
Q. How do I know when to schedule routine maintenance?
A. There is no need to call for service. If you prefer, we can include filter cleans or other maintenance issue in your service plan for a slightly higher per month charge.

Q. Is there a minimum size pool?
A. No. Keep in mind however that small pools can sometimes require more frequent service stops due to high relative bather load. A few bathers in a small pool is equivalent to many bathers in a big pool.

Q. Do I have to be home for service?
A. No, we will typically come when you are at work. Arrangements can be arranged for access and entry prior to the start of pool service.

Q. What if my pool turns green or cloudy?
A. Don’t panic, this is usually the result of a sudden increase in chlorine demand or the pump and filter are not keeping up. Please call us and we will do what we can to get the water clear again.

Q. What if it rains?
A. We only service pools in covered areas when it rains. Service days will typically be postponed until the weather permits service. Working around the weather has never been a serious issue for the Pool Doctors and we are confident that we can work around foul weather.

Q. How long do we wait to swim after the Pool Doctor comes to service our pool?
A. One full hour of circulation after adding chlorine or acid will generally be a safe guideline. If this is a major concern for you please request that your Pool Doctor document the time he/she services your pool.

Q. How long should I run the pump each day?
A. This will depend on the pool, equipment, and usage but the average is about four hours in the winter months and six to eight hours in the summer months.

Q. How often do I need to drain and refill the pool?
A. Three to Five years is the basic rule of thumb. Heavily used pools can justify pool drains as often as every year. We will advise you when this might be in your pool’s best interest.

Q. Do I need to fill out a form each time I need special service or a repair?
A. No. From our experience, most people would rather not bother, but if you prefer we encourage you to do so.

Q. Is there a yearly conditioner fee?
A. No. This is an unfair charge to pool service customers. Pools only need conditioner when they are filled with water if the right chems are being used during normal service stops.

Q. Do you do acid washes?
A. Yes. In fact, we can typically perform an acid wash the same week. Please call us today for details! If you need us to RUSH the acid wash for a big party coming up please let us know.

Q. Do you have next-day service available?
A. Yes. In emergencies we can make special stops. However, for customers who use our service regularly, emergencies are rare.

Q: My pump is running but no water is being circulated. What do I do?
A: Turn the equipment off and call your Pool Doctor. Pumps running without water can be burned up in just a few hours